PRIVACY POLICY
Your right to privacy is very important. The North Down Oven Cleaning Company recognises that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information.
This notice applies to you if you are an individual customer (including a sole trader or partnership) of ours or an employee of our corporate customer or group company of our corporate customer, who (i) has contracted with us to purchase our services; or (ii) we have contacted you about the services we offer as a business.
This notice does not form part of any contract for services. A copy of our terms and conditions can be found here.
References to “we”, “our” or “us” in this privacy notice are to Dihanary Limited (trading as “The North Down Oven Cleaning Company”) of 14 Cairndore Avenue, Newtownards, County Down BT23 8RF (Registered number NI614803).
For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is The North Down Oven Cleaning Company with offices at 14 Cairndore Avenue, Newtownards, County Down BT23 8RF.
We are committed to respecting your privacy. This notice is to explain how we may use the personal information we collect and use about you during and after your working relationship with us. This notice also explains how we comply with the law on data protection and what your rights are.
- PERSONAL INFORMATION WE COLLECT
When you interact with us or we interact with you in relation to our products and services, you may provide us with or we may obtain personal information about you, such as the following:
1a. Contact details.
Information that allows us to contact you directly such as your name, address, email address, telephone number or mobile telephone number.
1b. Purchase details and requirements.
Details of the services you have asked us to provide to you, details relating to any premises you are asking us to visit in relation to our services.
1c. Records of your interactions with us.
Such as any enquiries or complaints you make, telephone conversations, letters and other correspondence (including e-mail and SMS) and your usage of our website.
1d. Responses to any feedback forms.
We keep records of any responses you give us that may be received directly from you via sites including but not limited to FreeIndex, Google and Facebook.
1e. Your marketing preferences.
So that we know whether and how we should contact you.
- WHERE WE COLLECT YOUR INFORMATION
We will collect personal information from a number of sources. These include the following:
2a. Directly from you.
From yourself or the company you work for, when you use our website, make a request our services, contact us by phone, email or communicate with us directly in some other way.
2b. Third parties authorised by you.
A family member or someone else authorised by you.
2c. Our website.
Provides us with information about how you use it and the devices that you use to connect to our website.
2d. Advisors.
Advisors appointed by you, for example but not limited to estate agents or rental agents.
2e. Other.
We will also collect additional personal information throughout the period of the services we provide.
If you are providing information regarding other individuals to us, it is your responsibility to ensure that you have the right to provide the information to us.
If you are providing us with details about other individuals they have a right to know and to be aware of what personal information we hold about them. They also have the same rights as set out in the “Your rights in relation to personal information” section below.
- WHAT WE USE YOUR PERSONAL INFORMATION FOR
The clauses below describe the main purposes for which we process your personal information and our lawful basis for being able to do this.
3a. To enable us to provide our services to you or the organisation you work for.
This is necessary to fulfil our contract with you.
3b. Marketing to our services which may be of potential interest to you or the organisation you work for.
We have a legitimate interest in marketing our services to you or the organisation you work for in order to make new sales.
You may have requested that we send to you details of certain services.
We also may have obtained your explicit consent via our website.
3c.To manage our relationship with you and any organisation you work for and operate and manage our business and internal reporting.
We have a legitimate interest to ensure that we operate efficiently and manage our business properly.
To be able to manage and perform our contract with you.
3d. To deal with enquiries, complaints and other communications from you or the organisation you work for.
We have a legitimate interest to ensure that we operate efficiently and deal with any enquiries, complaints or other communications.
3e. To conduct data analytics studies and customer satisfaction surveys to review, and better understand our customer, retention, attrition and satisfaction levels.
We have a legitimate interest in order to improve as a business.
3f. For the purpose of complying with any legal and regulatory requirements.
We may have a legal obligation to comply with legal requirements and we have a legitimate interest in complying with any regulatory requirements
3g. Storage of records relating to you and also records relating to our business.
To be able to manage and fulfil our contract with you, we may have a legal and/or regulatory obligation to do so and we also have a legitimate interest to keep proper records
3h. Other
For some of your personal information you will have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to properly perform our contract with you or comply with legal obligations.
You should be aware that it is not a condition of any contract with us that you agree to any request for consent from us and we do not usually rely on consent as a basis for processing your personal information. However, if we have asked you for consent, and you have given us your consent to use your personal information, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below.
Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on basis other than your consent.
Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide carry out certain activities.
- WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may share personal information with the following parties:
4a. Any party approved by you, for example, family members.
4b. Our staff, for the purpose of providing services to you.
4c. Advisors: for example but not limited to estate agents or rental agents appointed by you.
4d. Purchasers of our business; buyers or perspective buyers to whom we may sell or negotiate to sell our business.
4e. The Government, government bodies or our regulators, where we are required to do so by law or to assist with their investigations or initiatives, for example HMRC or the Information Commissioner’s Office.
4f. Police, law enforcement and security services, to assist with the investigation and prevention of crime and the protection of national security.
We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell, rent or trade your data.
- DIRECT MARKETING (Email, post, telephone and SMS marketing.)
From time to time, we may contact you by email, post, telephone or SMS with information about services we believe you may be interested in.
We will only send marketing messages to you in accordance with the marketing preferences you agreed to when using our service ,or that you tell us afterwards you are happy to receive, or where you or the organisation you represent have purchased similar services from us previously or you ask us to send you the information.
You can then let us know at any time that you do not wish to receive marketing messages by sending an email to us at enquiries@thenorthdownovencleaningcompany.co.uk or by using the details set out in the “Contacting us” section below.
You can also unsubscribe from our marketing by replying to any written marketing messages we send to you or letting us know during any telephone call.
- HOW LONG DO WE KEEP PERSONAL INFORMATION FOR
The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements.
Generally, where there is no legal requirement we retain all physical and electronic records for a period of approximately 6 years following the end of our customer relationship with you or the organisation you work for, because this is the limitation period for claims related to breach of contract.
The exception to this general rule is where you or the organisation you work for have not yet become a customer and we are only engaged in marketing to you, we will retain your details for a maximum period of 3 years since our last interaction, unless you or the organisation you work for later become a customer.
- YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION
You have a number of rights in relation to your personal information, including but not limited to:
7a. The right to be informed about how your personal information is being used.
7b.The right to access the personal information we hold about you.
7c. The right to request the correction of inaccurate personal information we hold about you.
7d. The right to request the erasure of your personal information in certain limited circumstances.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator.
We are here to help and encourage you to contact us to resolve your complaint first.
- CHANGES TO THIS NOTICE
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
- CONTACTING US
In the event of any query or complaint in connection with the information we hold about you, please email enquiries@thenorthdownovencleaningcompany.co.uk or write to us at Dihanary Limited, 14 Cairndore Avenue, Newtownards, County Down BT23 8RF
Version dated 23 May 2018