TERMS AND CONDITIONS
In these Terms and Conditions:
“TNDOCC” refers to The North Down Oven Cleaning Company, the trading name of Dihanary Limited.
“Customer” is the individual or organisation who makes a booking with TNDOCC.
“Booking” means the agreement to use of one of our services on one particular occasion, either verbally or in writing.
“Oven Cleaning” describes any oven cleaning service provided by TNDOCC, including single, double, range or “Aga” oven cleaning, microwave and combination oven cleaning, hob and extractor fan cleaning.
“Appliance” refers to any electric, gas or oil powered single, double, range or “Aga” oven, microwave and combination oven, cooking hob or extractor fan.
All bookings for oven cleaning are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of TNDOCC by an authorised signatory.
- PRICING & PAYMENT TERMS
3a. Price Changes and VAT
All prices are subject to change. Existing customers will be given 30 days’ notice of any price changes.
No VAT is added to the price TNDOCC quotes the customer.
Prices are quoted on the information given at the time of the booking and can change if on arrival with the customer, the service is different to the one the customer quoted.
3b. Payment method
Oven cleaning customers may pay by Sterling cash, cheque or BACS credit payment; customers making payment by BACS should complete the transaction on the day of your clean.
If the customer wishes to leave the TNDOCC specialist at a property to complete work while they are not present, payment must be made prior to the customer leaving. If payment is not left TNDOCC staff are advised to leave property and not carry out the oven cleaning service. The customer will then be charged a full cancellation fee.
- CANCELLATION, RESCHEDULING AND THE NON DELIVERY OF SERVICES
4a. Customer Cancellation
Where a booking is cancelled and not rescheduled within 48 hours of the appointment time, there is a fee payable of 50% of the booked work value.
Where a booking is cancelled and not rescheduled within 36 hours of the appointment time, there is a fee payable of 75% of the booked work value.
Where a booking is cancelled and not rescheduled within 24 hours of the appointment time, there is a fee payable of 100% of the booked work value.
4b. Customer Non Attendance
Where a customer has agreed a booking with TNDOCC and fails to be in attendance, or fails to provide access to the property, TNDOCC staff will only wait 15 minutes after agreed the booking time, unless the customer has contacted TNDOCC prior to the booking to advise of any delay.
Where a customer fails to attend the agreed booking, there is a fee payable of 100% of the booked work value.
4c. Customer Rescheduling
Where a booking is rescheduled and we have received at least 48 hours’ notice, there is no fee payable.
Where a booking is rescheduled within 36 hours of the appointment time, there is a fee payable of 10% of the booked work value.
Where a booking is rescheduled within 24 hours of the appointment time, there is a fee payable of 25% of the booked work value.
4d. Non Attendance
TNDOCC will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).
In such circumstances TNDOCC will use its best endeavours to arrange an alternative booking suitable to both parties for the performance of its services. Where TNDOCC fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall TNDOCC be liable for any other losses including loss of profit or consequential loss.
4e. Consumer Protection (Distance Selling) Regulations 2000
Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the oven clean has commenced.
4f. Failure to pay Cancellation, Rescheduling or Non Attendance Fees
Any fee should be paid to TNDOCC within 7 days via payment details provided. Failure to make payment will result in interest being charged at 3% above the prevailing base rate of the Ulster Bank, and your information being passed on to a Third Party debt collection agency that has the right to add extra fee to cover their costs.
- WORKING CONDITIONS
In order to protect TNDOCC staff, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to the customer.
In this event the customer will be charged 100% of the booked work value.
If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the booked work value.
Any and all electric, gas or oil supply must be in fully working order and the appliance must be in fully working condition to allow us to clean. TNDOCC staff will also require a hot and cold water supply to allow us to complete the oven clean. Failure in TNDOCC staff not being able to complete clean due to any of these factors may result in a fee.
- USE OF CUSTOMERS’ EQUIPMENT
TNDOCC staff are strictly instructed not to use any of your personal equipment while in your home. TNDOCC staff will ask use to your water supply to complete the oven clean. If you agree to permit staff members to use any of your personal equipment or telephone, TNDOCC will not be liable for any costs that occur.
7a. Key Holding
TNDOCC undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by TNDOCC, we will make appropriate arrangements as soon as reasonably possible.
7b. Liability for death or personal injury
Nothing in this contract shall limit or exclude TNDOCC liability for death or personal injury caused by negligence.
In the event of you being dissatisfied with the service you have received from TNDOCC, you should contact the TNDOCC team within 48 hours. TNDOCC will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably with us. TNDOCC will not be liable for any additional costs that may be imposed by a third party.
9a. Damage to or Loss of Property
In the event of damage or loss as a result of negligence, the liability of TNDOCC shall be limited (at TNDOCC discretion) to repair or the replacement cost of the item, taking into account its age and condition. TNDOCC shall not in any event be liable for any loss of profit or consequential loss.
9b. Claiming Compensation
Any claim for compensation must be notified to TNDOCC as soon as possible and in any event within 4 days of the damage occurring.
- USE OF CUSTOMER DATA
TNDOCC will not sell or otherwise share customer data with any third party save where required for audit and taxation purposes. The information you give will be held and used by TNDOCC to perform the business for which we are registered. This may include sending you periodic reclean reminder notices, or details of TNDOCC services that may be of interest to you. If you wish not to be contacted about offers please contact TNDOCC and we will take you off our mailing list.
Registered Office: 14 Cairndore Avenue, Newtownards BT23 8RF.
Tel: 028 9124 1546
Version dated 23 May 2018